faqs

The Women in Need Society (WINS) is an award winning not-for-profit organization and Calgary-based shopping alternative investing in the social wellbeing of community. The society’s family thrift stores directly fund its essential services and programs to help vulnerable women and their families gain independence and self-sufficiency. WINS is a registered Canadian charity (135 185 411 RR0001).

The Twice New thrift box is a new way to shop thrift and be guaranteed awesome finds! Rather than shopping in a thrift store, you simply select the thrift theme you like online, select your clothing size and proceed to checkout to input your payment and shipping details. Once your order is placed, you’ll receive a confirmation email and receipt. Your box will be packed by a WINS team member and shipped directly to you OR picked up locally in Calgary. 

WINS follows standard CAD sizing for all clothing items. Twice New thrift boxes are offered in sizes ranging from XS to Plus. View Size Chart

As WINS is a charitable organization relying on profits from its thrift enterprise to fund essential services and programs, there are no refunds or exchanges offered for the Twice New thrift boxes.Instead, if you find an item isn’t to your taste or size, please consider redirecting the item to someone in your life who will enjoy it, or pay it forward and re-donate to WINS so that someone in our community can enjoy it.

WINS has implemented a rigorous sanitizing protocol at its thrift locations and donation centre. All workers have been supplied with personal protective equipment including gloves and masks to prevent the spread of infection.

More about WINS safety measures